Clinic Policies and Forms

To make your visit as smooth as possible, we have gathered our clinic policies and forms in one place. Please review them before your appointment and complete any required paperwork in advance. If you have questions, contact our team and we will be happy to help.

Important Policies & Procedures

Veterinarian-Client Patient Relationship

We are unable to treat your pet without establishing a valid Veterinarian-Client-Patient Relationship (VCPR), which requires sufficient knowledge of the patient and complete, accurate information from the client. Learn more about the VCPR here.

Pet Appointments

Pets should be restrained by a leash or carrier upon arrival. A loose pet is a danger to themselves and others. Please notify the staff if your pet is known to be reactive, anxious, or aggressive.

Cancellation Policy

If you must cancel an appointment we ask for 24 hours notice. For surgical appointments we ask for a 48 hours cancellation notice, as these appointments are very costly if they are cancelled at the last minute. A late cancellation fee may be applied to your account for last minute cancellations.

After two documented instances of a no-show or same day cancellation, a reservation fee will be required when booking future appointments. For surgical and dental procedures, a reservation fee will be required after the first instance.

Vaccine History

For any new patient visit, we ask that you bring with you any paperwork relating to vaccine history as well as current health issues.

Wait Times

Understand that emergencies may affect wait times.

Payment Policies

Payment is due at the time services are rendered. Please discuss treatment plans and payment options before procedures. We are happy to provide an estimate for any visit or treatment as needed.

We accept cash, credit cards, Google Pay, Apple Pay, and personal checks.

We also offer Care Credit and Cherry as financing options.

Medication Policy

We have both in-house and online pharmacies for dispensing medication.

We do not offer refunds for any medications after they have been dispensed.

Sedation Consent Form

Sedation consent form

Pet name:

Owner name:

Emergency phone numbers:

Reason for sedation:

List of current medications:

Known allergies to medications

I hereby authorize the doctors at Monroe Street Animal Hospital to sedate Testy for the above reason and furthermore (please initial each line)

My pet has not eaten since after 12:00 midnight

I authorize the use of sedation as deemed appropriate by the doctor(s).

I understand the potential risks associated with anesthetics, including death, and I understand that results cannot be guaranteed.

In case of a life-threatening emergency, I request that the staff (choose one):

Attempt resuscitation including drugs, CPR, and assisted breathing

Do not attempt resuscitation

As the owner of the above pet, Testy, I certify that I am over the age of 18, and I authorize the staff of this hospital to perform the procedure(s) listed above, as well as those deemed necessary to treat life-threatening emergencies. As with all anesthetic, treatment, and/or surgical procedures, I understand there are risks inherent in these services. I acknowledge that staff members at this practice have explained the procedures to me, answered questions to my satisfaction and cannot be held responsible for any unforeseeable results.

I acknowledge that I am responsible for the costs of all services rendered, including any emergency or supportive care that my pet may need, and I understand that payment will be due in full at time of discharge.

Date

Drop Off Consent Form

(To be used for scheduled drop off appointments)

Drop Off Consent Form

Client Information

Client name:

Phone:

Pet Information

Pet name(s):

Time of last feeding:

Time/date of last dose of medication(s) given:

Expectations of stay/special needs:

Personal belongings:

I understand that my pet(s) will be treated for any contagious parasites if found. In case of illness or injury, I the undersigned, do hereby give my consent for the doctors at Monroe Street Animal Hospital to treat my pet(s) as needed while in our care. MSAH will attempt to contact me with the contact number provided. In the event MSAH is unable to contact me, I authorize MSAH to give appropriate treatment for the health and well being of my pet. I also understand I will be held financially responsible for any cost of treatment incurred.

Date

Boarding Consent Form

Client Information

Client name:

Phone:

Emergency contact name & number:

Pet Information

Pet name(s):

Arrival date

Expected departure date:

Amount to feed:

Frequency of feeding (circle):

AM only

PM only

Twice daily

Instructions for medications/special needs:

Time/date of last dose of medication(s) given:

Personal belongings:

Special Requests:

I understand that my pet(s) will be treated for any contagious parasites found while boarding. In case of illness or injury, I, the undersigned, do hereby give my consent for the doctors of Monroe Street Animal Hospital to treat my pet(s) if needed while boarding. MSAH will attempt to contact me with the contact number provided. In the event MSAH is unable to contact me, I authorize MSAH to give appropriate treatment for the health and well being of my pet- including updating past due vaccinations. I also understand I will be held financially responsible for any cost of treatment incurred.

Date:

Faqs

Frequently Asked Questions

We know caring for a pet often comes with questions from wellness plans and medications to what to expect at your next visit. To make things easier, we’ve gathered answers to some of the most common questions our clients ask. If you don’t see your question here, please don’t hesitate to reach out. We’re always happy to help.

Do you offer payment plans?

Yes. We work with Cherry, and Care Credit to offer payment plans.

Are you accepting new clients?

Yes! We’re always happy to welcome new pets and families into our Monroe Street Animal Hospital community.

Can I get heartworm medication without an exam?

Because heartworm preventives are prescription medications, pets need a current exam and annual heartworm test before refills. This keeps your pet safe and ensures the medication will work as intended.

Is flea, tick, and heartworm prevention needed year-round in Louisiana?

Yes! Parasites are active all year in our warm, humid climate. That’s why we strongly recommend keeping pets on prevention every month, all year long.

Do you offer wellness plans?

Yes! We offer Snout Wellness Plans designed to spread out the cost of preventive care. These plans make it easier to keep up with exams, vaccines, and testing throughout the year.

Do I need a recheck before refilling medications?

In many cases, yes. Rechecks allow us to confirm that your pet’s treatment plan is helping, adjust doses as weight or health changes, and catch side effects early. They also help prevent masking bigger problems with medications that “quiet” symptoms. Rechecks keep your pet’s care on track and ensure prescriptions remain safe, legal, and appropriate. Helpful tip: Bring notes about appetite, drinking, bathroom habits, itch or pain scores, pill bottles, and even short videos when you come in. These details help us tailor your pet’s care.

Clinic Policies and Forms

Important Policies & Procedures

Veterinarian-Client Patient Relationship

Pet Appointments

Cancellation Policy

Vaccine History

Wait Times

Payment Policies

Medication Policy

Sedation Consent Form

Drop Off Consent Form

Client Information

Pet Information

Anesthesia Consent Form

Boarding Consent Form

Client Information

Pet Information

Frequently Asked Questions

Do you offer payment plans?

Are you accepting new clients?

Can I get heartworm medication without an exam?

Is flea, tick, and heartworm prevention needed year-round in Louisiana?

Do you offer wellness plans?

Do I need a recheck before refilling medications?

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